Help

They didn't show up

Open the exchange in Exchanges and tap "They didn't show up". Your held credits return in full, right away. The report is not public immediately: the other member gets a notice and has 7 days to respond or dispute it, and it only counts on their show-up record after those 7 days — or sooner if Trocaly confirms a dispute. Three confirmed no-shows freeze a credit line and trigger a review.

Something's wrong

Tap "Something's wrong" in the exchange (in Exchanges) before confirming — credits stay held while Trocaly reviews. To report a listing itself, open it in Explore and tap "Report this listing". For anything else, email us at [email protected]. Never confirm an exchange that didn't happen or wasn't as described — confirmation is what moves credits.

Messages and blocking

Every listing has a Message button — chat is where you ask questions, make offers, and arrange times. If someone isn't right to deal with, open their profile and tap Block: they won't be able to message you or claim and offer on your listings, and you won't see theirs. You can unblock any time from your own profile.

Rescheduling

Message the other member in the exchange and agree a new time. Rescheduling beforehand is always fine.

Fees

Joining Trocaly is free, and listing is free. A small service fee applies when an exchange completes — you only pay when it works.

When an exchange completes — both sides confirm it happened — the member who claimed pays one small fee, based on the size of the exchange: under 100 credits, CA$3; 100–499 credits, CA$5; 500–1,999 credits, CA$10; 2,000–4,999 credits, CA$20; 5,000 credits or more, CA$30. No exchange ever costs more than CA$30.

If an exchange is cancelled, or someone doesn't show up, there is no fee. And if your credits are ever returned, the fee is refunded too.

Members never pay each other — credits only, and credits are never bought, sold, or cashed out.

Safety

Meet in public places where practical. If anyone is in danger, call 911 first, then report it in the exchange.

Contact

Email Trocaly support any time: [email protected].

The rules in short

Credits are earned only by giving — never bought or sold. Trocaly can warn, add strikes, freeze a credit line, suspend, or end a membership for conduct that harms the community (Terms §8). Decisions come with a reason and 7 days to respond.