Privacy Policy

Trocaly (Make the World Better), operated by Floyd Xiao as a sole proprietor in Ontario, Canada. Written to follow Canada's PIPEDA principles.

What we collect

• Account basics: your name, email address, and the city/neighbourhood you exchange in.
• Membership and payments: when paid membership opens, payment will be processed by Stripe; Trocaly does not store your full card number. We keep records that you paid, your plan, and renewal dates.
• Exchange activity: your listings, claims, offers, credit balance and history, show-up record, and ratings — this is what makes the credit system and community trust work.
• Messages and reports: messages you send in the app and any problem reports, so we can support exchanges and keep the community safe.
• Basic technical data: device and log information needed to run and secure the service.

How we use it

To run your account and the credit system; to show your listings and profile (first name, neighbourhood, show-up record, ratings) to other members; to prevent fraud and no-show abuse; to send service emails (receipts, exchange updates, membership renewal); and to improve Trocaly. We do not sell your personal information. We do not use it for third-party advertising.

What other members see

Your first name, neighbourhood, listings, show-up record, and ratings. Your email address, payment details, and exact address are never shown to other members. Arrange meeting points — not home addresses — for pickups whenever practical.

Who else receives data

Only the service providers needed to run Trocaly (such as Stripe for payments, when paid membership opens, and our hosting provider), under their own privacy and security obligations, and authorities when the law requires it.

Keeping and deleting data

We keep account and exchange records while your membership is active and for a reasonable period afterward for accounting and dispute purposes. You may ask us to correct your information or delete your account; credit-history records tied to completed exchanges may be anonymized rather than erased where they affect other members' balances.

Your rights and contact

Under PIPEDA you may ask what personal information we hold about you and request corrections. Questions or complaints: email Trocaly support at [email protected] (or use the in-app Help). If we cannot resolve a complaint, you may contact the Privacy Commissioner of Canada (priv.gc.ca).

Changes

We will announce material changes to this policy in the app before they take effect.